Terms & Conditions

1. Seller Identification

This website is operated by:

Business Name: [Legal name / Sole trader name]
Registered Address: [Full address]
VAT / Tax Number: [VAT or Tax ID]
Contact: [Email] | [Phone number]

By accessing and using this website, the user agrees to be bound by these Terms and Conditions.

2. Scope

These Terms and Conditions govern the use of this website and all commercial transactions carried out through it, including the purchase of products made available by [Business Name].

3. Product Information

  • Product images are for illustrative purposes only.

  • We make every reasonable effort to ensure that product descriptions, prices, and information are accurate and up to date.

  • In the event of an obvious error (e.g. incorrect price), we reserve the right to cancel the order and refund the customer.

4. Prices

  • All prices are displayed in euros (€) and include VAT at the legal rate in force, unless stated otherwise.

  • Prices may change at any time but will not affect orders already confirmed.

  • Shipping costs, if applicable, are shown before order confirmation.

5. Orders

  • Placing an order implies full acceptance of these Terms and Conditions.

  • An order confirmation will be sent by email.

  • We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, or suspected fraud.

6. Payment

Available payment methods are displayed on the website and may include:

  • Credit or debit card

  • MB Way

  • Multibanco reference

  • Other secure payment methods

Payments are processed through secure payment platforms.

7. Shipping and Delivery

  • Deliveries are made to the areas indicated on the website.

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by third parties or events beyond our control.

8. Right of Withdrawal (Right to Cancel)

In accordance with EU consumer law (Directive 2011/83/EU), the consumer has the right to withdraw from the contract within 14 days from the date of receipt of the goods, without providing any reason.

Conditions:

  • Products must be returned unused, in perfect condition, and in their original packaging.

  • Return shipping costs are the responsibility of the customer, unless otherwise stated.

  • Refunds will be issued within 14 days after receipt of the returned goods.

Exceptions:

The right of withdrawal does not apply to:

  • Customized or made-to-order products

  • Sealed products that are not suitable for return for hygiene reasons, once unsealed

9. Returns and Refunds

  • To request a return, the customer must contact us in advance via [email].

  • Once the return is approved and received, the refund will be issued using the original payment method.

10. Warranty and Complaints

  • Products are covered by the legal conformity guarantee applicable under EU and Portuguese law.

  • In case of defects or non-conformity, the customer must contact us with a description of the issue and, if possible, supporting photographs.

11. Liability

We shall not be liable for:

  • Temporary unavailability of the website

  • Improper use of the products

  • Events of force majeure

12. Data Protection

Personal data is processed in accordance with the General Data Protection Regulation (GDPR).

For more information, please refer to our Privacy Policy.

13. Intellectual Property

All content on this website (texts, images, logos, design) is the property of [Business Name] or its licensors and is protected by intellectual property laws.

14. Complaints Book (Portugal)

In accordance with Portuguese law, consumers may submit complaints through the Electronic Complaints Book:

https://www.livroreclamacoes.pt

15. Alternative Dispute Resolution

In the event of a dispute, consumers may resort to an Alternative Dispute Resolution (ADR) entity.

The list of official ADR entities is available at:
https://www.consumidor.gov.pt

16. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law.
In case of dispute, the competent court shall be the court of the consumer’s place of residence, as provided by law.